Effective Date: September 9, 2026

PIYAMO (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, create an account, place an order, or interact with our services.

By using the PIYAMO website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address

Transaction Information

  • Order details
  • Purchase history
  • Payment transaction references
  • Refund and return information

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Cookies and analytics information

Customer Support Information

  • Messages sent through contact forms
  • Customer service communications
  • Feedback and reviews

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver purchased products
  • Process payments and refunds
  • Provide customer support
  • Send order confirmations and delivery updates
  • Improve website functionality and user experience
  • Detect and prevent fraud or unauthorized activities
  • Comply with legal and regulatory obligations
  • Conduct internal business analysis and reporting

3. Payment Processing

Payments are processed through authorized and secure third-party payment service providers.

PIYAMO does not store complete credit card numbers, debit card details, UPI PINs, CVV numbers, net-banking passwords, or other sensitive payment credentials.

Payment information is handled directly by the respective payment gateway in accordance with its own privacy and security policies.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Information may be shared only when necessary with:

  • Payment gateway providers
  • Courier and logistics partners
  • Technology and hosting providers
  • Customer support service providers
  • Government authorities or regulatory bodies when legally required

Such parties are permitted to use the information only for the services they provide to PIYAMO.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to:

  • Remember user preferences
  • Improve website performance
  • Analyze website traffic
  • Enhance shopping experience

Users may manage cookie settings through their browser preferences.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Despite our efforts, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Complete transactions
  • Resolve disputes
  • Maintain records
  • Comply with applicable legal, tax, accounting, and regulatory obligations

8. Marketing Communications

With your consent, we may send promotional messages regarding:

  • New product launches
  • Offers and discounts
  • Brand announcements
  • Marketing campaigns

You may opt out of promotional communications at any time through the unsubscribe option or by contacting us.

9. Third-Party Services

Our website may contain links to third-party websites or integrate services provided by third parties.

PIYAMO is not responsible for the privacy practices, content, or security of such external websites or services.

Users are encouraged to review the privacy policies of those third parties independently.

10. Children’s Privacy

Our products and services are intended for individuals capable of making lawful purchases.

We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent.

11. Your Rights

Subject to applicable laws, you may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of personal information where legally permissible
  • Withdrawal of marketing communication consent

Requests may be submitted through the contact details provided below.

12. Compliance with Applicable Laws

PIYAMO processes personal information in accordance with applicable Indian laws and regulations relating to privacy, electronic commerce, consumer protection, and data protection.

13. Changes to This Privacy Policy

PIYAMO reserves the right to modify or update this Privacy Policy at any time.

Any changes will become effective immediately upon publication on this page. Continued use of the website constitutes acceptance of the revised policy.

14. Contact & Grievance Officer

For questions, complaints, privacy requests, or grievances relating to personal information, please contact:

PIYAMO

Email: contact@piyamo.com

Website: www.piyamo.com

Business Address: Ruiya Paschim para, Barrackpore, 700119

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Grievance Officer: Shreya Saha

Email: contact@piyamo.com

Response Time: Within 7 business days