Privacy Policy

Effective Date: September 9, 2026
Last Updated: September 9, 2026

PIYAMO (“PIYAMO”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy (“Privacy Policy”) explains how PIYAMO collects, receives, uses, processes, stores, discloses, and protects personal information when you access or use our website, www.piyamo.com (the “Website”), create an account, place an Order, communicate with us, or otherwise interact with our products and services.

This Privacy Policy should be read together with our Terms & Conditions and Refund & Return Policy.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, PIYAMO will obtain such consent in the manner prescribed by applicable law.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

The PIYAMO Website;
Customer account registration;
Product Orders and transactions;
Customer support and communications;
Contact forms;
Marketing communications;
Reviews and feedback; and
Other interactions between you and PIYAMO.

This Privacy Policy does not apply to websites, applications, products, or services operated independently by third parties, even where links to those services are available through the Website.

2. INFORMATION WE COLLECT

Depending upon how you interact with PIYAMO, we may collect the following categories of information.

2.1 Personal and Contact Information

This may include:

Full name;
Mobile or telephone number;
Email address;
Billing address;
Shipping or delivery address; and
Other information voluntarily provided by you for Order fulfilment or customer support.

2.2 Account Information

Where account functionality is available, we may collect information such as:

Login or account details;
Account preferences;
Order history;
Saved addresses; and
Other information associated with your PIYAMO account.

2.3 Order and Transaction Information

When you purchase Products from PIYAMO, we may collect and maintain information relating to the transaction, including:

Order number;
Products purchased;
Quantity and price;
Order date and status;
Delivery information;
Payment transaction reference;
Refund information;
Return or replacement information; and
Other information necessary to administer the transaction.

2.4 Payment Information

Payments made through the Website may be processed by authorized third-party payment service providers.

PIYAMO does not intentionally collect or store complete payment credentials such as:

Full credit or debit card numbers;
CVV or security codes;
UPI PINs;
Net-banking passwords; or
Other authentication credentials used to authorize payments.

Payment information may be processed directly by the applicable payment gateway in accordance with its own terms, privacy policy, and security practices.

2.5 Technical and Usage Information

When you access or use the Website, certain technical information may be automatically collected, including:

Internet Protocol (IP) address;
Browser type and version;
Device type;
Operating system;
General device identifiers;
Website pages visited;
Date and time of access;
Referring pages;
Website interaction and usage information; and
Cookies and similar technologies.

2.6 Customer Communications

Where you contact PIYAMO, we may collect and retain:

Messages submitted through contact forms;
Emails and other communications;
Customer support requests;
Feedback;
Reviews;
Complaints; and
Information reasonably necessary to resolve your enquiry or complaint.

3. PURPOSES FOR WHICH WE USE PERSONAL INFORMATION

PIYAMO may collect and process personal information for legitimate business purposes, including:

Processing, confirming, and fulfilling Orders;
Arranging delivery of Products;
Processing payments, refunds, cancellations, returns, and replacements;
Providing customer service and support;
Communicating Order confirmations and delivery updates;
Managing customer accounts;
Responding to enquiries, complaints, and requests;
Improving Website functionality, performance, and usability;
Personalizing or improving the shopping experience;
Detecting, preventing, investigating, and addressing fraud, abuse, unauthorized transactions, or security incidents;
Maintaining business, transaction, accounting, and operational records;
Conducting internal analysis, reporting, and business administration;
Sending marketing communications where permitted and where applicable consent has been obtained;
Protecting the rights, property, safety, and security of PIYAMO, its customers, employees, service providers, or other persons; and
Complying with applicable legal, regulatory, tax, accounting, judicial, governmental, or law-enforcement requirements.

PIYAMO shall process personal information only for lawful and legitimate purposes and in accordance with applicable law.

4. LEGAL BASIS FOR PROCESSING

Depending on the nature and circumstances of the processing, PIYAMO may process personal information where such processing is:

Necessary to provide Products or services requested by you;
Necessary to process or fulfil an Order;
Necessary to comply with a legal or regulatory obligation;
Necessary for legitimate business purposes, where permitted by applicable law;
Necessary to protect the Website, customers, or PIYAMO against fraud, misuse, or security threats; or
Based on your consent where consent is required under applicable law.

Where processing is based on consent, you may withdraw such consent subject to applicable legal and operational requirements.

Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.

5. PAYMENT PROCESSING

PIYAMO uses authorized third-party payment service providers to facilitate online payments.

When you make a payment, certain transaction and payment-related information may be transmitted directly to the applicable payment gateway.

PIYAMO does not request or intentionally retain sensitive payment authentication credentials such as UPI PINs, CVV numbers, or net-banking passwords.

Payment service providers may independently process information in accordance with their own privacy policies, security standards, and applicable laws.

6. DISCLOSURE AND SHARING OF INFORMATION

PIYAMO does not sell, rent, or commercially trade your personal information.

We may disclose or provide access to personal information where reasonably necessary to operate our business and provide services, including to:

6.1 Payment Service Providers

For payment authorization, processing, settlement, refunds, fraud prevention, and transaction verification.

6.2 Courier and Logistics Partners

For shipment processing, delivery, tracking, address verification, and related logistics services.

6.3 Technology and Hosting Providers

For website hosting, infrastructure, database management, security, maintenance, analytics, and technical support.

6.4 Customer Support and Service Providers

Where necessary to provide customer assistance, communications, operational support, or related services.

6.5 Government and Legal Authorities

Where disclosure is required or permitted by applicable law, court order, legal process, governmental request, regulatory requirement, or for the prevention or investigation of unlawful activities.

Third-party service providers receiving personal information from PIYAMO are expected to process such information only for legitimate purposes and in accordance with applicable contractual, legal, and security requirements.

7. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies, pixels, web beacons, analytics technologies, and similar tools.

These technologies may be used to:

Remember user preferences;
Maintain shopping or account functionality;
Improve Website performance;
Understand Website traffic and usage;
Analyze customer interactions;
Improve the shopping experience; and
Support security and fraud-prevention measures.

You may manage or restrict cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some Website features.

8. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to or integrations with third-party websites, applications, payment services, courier services, social media platforms, analytics providers, or other third-party services.

Such third parties may collect and process information independently and may have their own privacy policies and terms.

PIYAMO does not control and is not responsible for the privacy practices, security, content, or policies of third-party services.

You are encouraged to review the applicable privacy policies of third-party services before providing information to them.

9. DATA SECURITY

PIYAMO takes reasonable administrative, technical, organizational, and physical security measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, destruction, or other unlawful processing.

Security measures may include appropriate access controls, system protections, secure transmission mechanisms, restricted access, and other safeguards appropriate to the nature of the information processed.

However, no electronic transmission, website, network, database, or storage system can be guaranteed to be completely secure.

Accordingly, while PIYAMO takes reasonable precautions to protect personal information, we cannot guarantee absolute security against every possible security threat.

10. DATA RETENTION

PIYAMO retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend upon:

The nature of the information;
The purpose for which it was collected;
The duration of the customer relationship;
Transaction and accounting requirements;
Legal and regulatory obligations;
Dispute resolution requirements;
Fraud prevention and security requirements; and
Enforcement or protection of legal rights.

When personal information is no longer required for a lawful purpose, PIYAMO may delete, anonymize, or otherwise securely dispose of it in accordance with applicable law.

11. MARKETING AND PROMOTIONAL COMMUNICATIONS

Where permitted by applicable law and, where required, with your consent, PIYAMO may communicate with you regarding:

New Product launches;
Offers and discounts;
Promotional campaigns;
Brand announcements;
Special events; and
Other marketing communications.

You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting PIYAMO.

Please note that even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as Order confirmations, payment notifications, delivery updates, security notices, or other communications necessary to provide services to you.

12. CHILDREN’S PRIVACY

The Website is intended for individuals who are legally capable of purchasing Products under applicable law.

PIYAMO does not knowingly collect personal information from children where such collection is prohibited by applicable law without the required parental or guardian consent.

If you believe that a child has provided personal information to PIYAMO in circumstances where such collection was not permitted, please contact us so that we may take appropriate action in accordance with applicable law.

13. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information held by PIYAMO;
Request correction or updating of inaccurate or incomplete information;
Request deletion or erasure of personal information where legally permissible;
Withdraw consent where processing is based on consent;
Opt out of promotional communications; and
Raise a complaint or grievance regarding the processing of your personal information.

Certain rights may be subject to legal exceptions, verification requirements, contractual obligations, or other applicable restrictions.

To exercise an applicable privacy right, you may contact PIYAMO using the contact details provided in this Privacy Policy.

PIYAMO may request reasonable information necessary to verify the identity or authenticity of a request before taking action.

14. GRIEVANCE REDRESSAL

If you have a concern, complaint, or grievance regarding the collection, use, disclosure, or processing of your personal information, you may contact PIYAMO using the details provided below.

PIYAMO will make reasonable efforts to acknowledge, investigate, and respond to privacy-related grievances within the applicable period prescribed by law or, where no specific period applies, within a reasonable timeframe.

15. CROSS-BORDER DATA PROCESSING

Certain third-party service providers used by PIYAMO may process or store information outside India.

Where personal information is transferred, processed, or stored outside India, PIYAMO will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, organizational, or technical safeguards, where required.

16. DATA BREACHES AND SECURITY INCIDENTS

In the event of a personal data breach or security incident affecting personal information, PIYAMO shall take reasonable steps to investigate, contain, mitigate, and address the incident.

Where notification is required by applicable law, PIYAMO shall provide notifications to the relevant authorities and/or affected individuals in accordance with the applicable legal requirements.

17. BUSINESS TRANSFERS

In the event of a merger, acquisition, restructuring, sale of assets, transfer of business, or similar corporate transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law.

Any successor entity or acquiring party may be required to comply with applicable privacy obligations concerning such information.

18. LEGAL AND REGULATORY COMPLIANCE

PIYAMO processes personal information in accordance with applicable Indian laws and regulations relating to privacy, data protection, electronic commerce, consumer protection, taxation, fraud prevention, and other applicable legal requirements.

Where applicable, PIYAMO may cooperate with lawful requests from courts, governmental authorities, regulators, law-enforcement agencies, or other authorized bodies.

19. CHANGES TO THIS PRIVACY POLICY

PIYAMO reserves the right to amend, modify, update, or replace this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or applicable regulations.

Any revised version will be published on this page with an updated “Last Updated” date.

Where required by applicable law, PIYAMO may provide additional notice or obtain consent before implementing material changes.

You are encouraged to review this Privacy Policy periodically.

20. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to any mandatory rights or protections available to individuals under applicable law.

21. CONTACT INFORMATION

For privacy-related questions, requests, complaints, or grievances, you may contact:

PIYAMO

Email: contact@piyamo.com
Website: www.piyamo.com
Business Address: Ruiya Paschim Para, Barrackpore, West Bengal – 700119
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

Grievance Officer

Name: Shreya Saha
Email: contact@piyamo.com
Response Time: Within 7 business days

When contacting us regarding a privacy request, please provide sufficient information for us to understand and process your request. PIYAMO may request reasonable verification information where necessary to protect personal information from unauthorized disclosure.

22. ACKNOWLEDGEMENT

By using the PIYAMO Website, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, PIYAMO will obtain such consent in accordance with the applicable legal requirements.