PIYAMO Refund, Return & Cancellation Policy

REFUND, RETURN, CANCELLATION & WARRANTY POLICY

Effective Date: September 9, 2026
Last Updated: September 9, 2026

Policy	Applicable Period
Return Window	24 Hours from Delivery
Warranty	90 Days or 1 Year, as specified for the Product

At PIYAMO (“PIYAMO”, “we”, “us”, or “our”), customer satisfaction is important to us. We are committed to providing quality fashion jewellery and accessories and maintaining transparent standards regarding returns, replacements, refunds, cancellations, and product warranties.

Due to the nature of certain jewellery and accessory products, including considerations relating to hygiene, personal use, handling, and product condition, PIYAMO operates a limited return and replacement policy.

This Refund, Return, Cancellation & Warranty Policy (“Policy”) sets out the terms and conditions governing eligible returns, replacements, refunds, cancellations, and warranty claims for Products purchased through the PIYAMO Website (“Platform”).

By placing an Order through PIYAMO, you acknowledge that you have read, understood, and agreed to this Policy, subject always to any rights and remedies available to you under applicable law.

1. GENERAL RETURN POLICY

PIYAMO follows a limited return policy. Except where expressly provided under this Policy, an Order or Product shall not be eligible for return, exchange, replacement, or refund merely because of a change of mind, personal preference, or dissatisfaction with the style or appearance of the Product.

Returns, exchanges, replacements, or refunds shall generally not be accepted for reasons including, but not limited to:

Change of mind after purchase;
Personal preference or dislike of the Product;
Incorrect Product selection made by the Customer;
Incorrect size or variant selected by the Customer;
Variations in colour, texture, finish, or appearance resulting from screen displays, photography, lighting conditions, or device settings;
Minor variations in design, finish, dimensions, texture, or appearance that do not materially affect the Product’s intended use;
Damage resulting from improper handling, storage, cleaning, use, or maintenance by the Customer; or
Normal wear and tear.

Customers are advised to carefully review Product descriptions, specifications, dimensions, materials, photographs, care instructions, and other information before placing an Order.

2. 24-HOUR RETURN / DAMAGE REPORTING WINDOW

Customers who receive a Product that is damaged, defective, incorrect, incomplete, or materially different from the Product ordered must notify PIYAMO within 24 hours from the date and time of delivery.

The 24-hour period shall be calculated from the delivery status recorded by PIYAMO or its authorized logistics partner.

To initiate a return, replacement, or damage claim, the Customer may be required to provide:

Order number or other Order identification;
Clear photographs of the package and Product taken at the time of delivery, preferably in the presence of the delivery associate;
An unedited video clearly showing the opening of the package and the condition of the Product;
Clear photographs of the original packaging, shipping label, and outer package;
A detailed description of the alleged damage, defect, discrepancy, or issue; and
Any other reasonable information or evidence requested by PIYAMO for verification.

Customers are strongly advised not to discard the original packaging, shipping label, tags, or other materials until the claim has been reviewed and resolved.

Failure to notify PIYAMO within the prescribed 24-hour period, or failure to provide reasonably requested evidence, may result in the claim being declined, subject to applicable law.

3. DAMAGED, DEFECTIVE, INCORRECT OR MATERIALLY DIFFERENT PRODUCTS

Where a Product is reported as damaged, defective, incorrect, incomplete, or materially different from the Product ordered, PIYAMO may review the claim and supporting evidence before determining eligibility.

Following verification and approval, PIYAMO may, as an appropriate remedy and subject to applicable law:

Replace the affected Product;
Provide an equivalent replacement where available;
Issue store credit to the Customer’s PIYAMO Wallet; or
Process a refund where replacement is unavailable, impractical, or otherwise appropriate.

The remedy offered may depend upon the nature and extent of the issue, Product availability, evidence provided, and applicable legal requirements.

PIYAMO reserves the right to request the Product for inspection or arrange reverse pickup before approving a final resolution.

Nothing in this Policy shall exclude or restrict any mandatory rights or remedies available to a Customer under applicable law.

4. PRODUCT WARRANTY

Certain PIYAMO Products may be covered by a limited warranty against specified manufacturing defects for the period expressly stated on the relevant Product page, Order confirmation, invoice, warranty information, or other official PIYAMO communication.

The applicable warranty period may be:

90 Days; or
180 Days; or
1 Year,

depending on the specific Product and the warranty expressly offered for that Product.

Where applicable, the warranty period shall commence from the date of delivery of the Product unless otherwise expressly stated.

4.1 Warranty Coverage

Subject to the applicable Product warranty, PIYAMO may consider claims relating to genuine manufacturing defects occurring during the applicable warranty period.

Warranty coverage may include, where specifically applicable:

Manufacturing defects;
Structural defects attributable to manufacturing; or
Other defects expressly covered by the applicable Product warranty.

4.2 Warranty Exclusions and Care Requirements

Unless expressly covered under the applicable Product warranty, warranty protection shall generally not apply to any damage, defect, deterioration, or other issue arising from or attributable to normal wear and tear, improper use, handling, storage, maintenance, external conditions, or failure to follow the recommended Product care instructions.

To maintain the condition, appearance, and longevity of PIYAMO Products and to remain eligible for applicable warranty coverage, Customers are advised to follow the recommended care requirements below:

Keep the Product away from water, moisture, perfumes, deodorants, cosmetics, lotions, and harsh chemicals.
Avoid direct or prolonged exposure to sweat, chlorine, detergents, cleaning agents, and other chemical substances.
Store the Product in the provided pouch, jewellery box, or other suitable clean and dry storage when not in use.
Where possible, store Products separately to minimize scratches, friction, tangling, abrasion, or other physical damage.
After use, gently wipe the Product with a clean, soft, and dry cloth to remove moisture, residue, or surface impurities.
Do not use abrasive materials, chemical cleaners, polishing compounds, or harsh cleaning methods unless specifically recommended or approved by PIYAMO.
Do not bend, pull, twist, modify, stretch, or otherwise subject the Product to unnecessary physical stress or force.
Keep the Product away from excessive heat, humidity, and prolonged direct sunlight, where applicable.

Warranty protection shall generally not apply to:

Normal wear and tear arising from ordinary use;
Accidental damage, impact, mishandling, or misuse;
Scratches, dents, breakage, bending, deformation, or other physical damage;
Damage or deterioration resulting from improper use, handling, storage, cleaning, or maintenance;
Damage resulting from exposure to water, moisture, perfume, deodorants, cosmetics, lotions, sweat, chlorine, detergents, cleaning agents, chemicals, or other substances;
Tarnishing, discolouration, fading, oxidation, corrosion, surface deterioration, or similar changes caused by environmental exposure, body chemistry, sweat, cosmetics, chemicals, moisture, or improper care;
Damage resulting from failure to follow the applicable Product care instructions;
Unauthorized modification, repair, alteration, customization, tampering, or attempted repair;
Loss or theft of the Product;
Damage caused by third parties, pets, children, or other external circumstances;
Damage caused by excessive physical stress, pulling, bending, twisting, stretching, or force;
Any condition or damage specifically excluded under the applicable Product warranty; or
Any other damage or deterioration that is determined, upon reasonable verification, to have resulted from circumstances other than a genuine manufacturing defect.

For jewellery and accessories, normal wear and tear, tarnishing, oxidation, fading, discolouration, surface deterioration, or similar changes resulting from exposure to moisture, water, sweat, perfume, cosmetics, chemicals, environmental conditions, or improper use and care shall generally not constitute manufacturing defects and may not be covered under the applicable warranty.

Failure to follow the recommended care requirements may result in tarnishing, discolouration, fading, oxidation, surface deterioration, breakage, deformation, or other damage and may affect or invalidate warranty coverage to the extent such damage is attributable to improper use, handling, storage, cleaning, maintenance, or external exposure.

Warranty coverage remains subject to verification by PIYAMO, the specific warranty terms applicable to the Product, and applicable laws and regulations. Nothing in this clause shall be interpreted as excluding or limiting any rights or remedies that cannot lawfully be excluded or limited under applicable law.s.

4.3 Warranty Claim Procedure

A warranty claim must be submitted using the contact details provided by PIYAMO.

The Customer may be required to provide:

Order number or proof of purchase;
Product photographs and/or videos;
Description of the issue;
Date of delivery; and
Any additional information reasonably required for verification.

PIYAMO may inspect the Product before determining whether the reported issue is covered under the applicable warranty.

If the claim is approved, PIYAMO may, subject to Product availability and applicable law:

Repair the Product;
Replace the Product;
Provide an equivalent Product; or
Offer another appropriate remedy.

The applicable remedy shall be determined based on the nature of the defect, Product availability, warranty terms, and applicable law.

5. NON-DELIVERY OF ORDERS

Where an Order cannot be delivered due to reasons attributable to PIYAMO or its authorized logistics partner, and a replacement shipment cannot reasonably be arranged, PIYAMO may provide:

Store credit to the Customer’s PIYAMO Wallet; or
A refund to the original payment method.

Any refund shall be processed in accordance with the applicable provisions of this Policy.

Where non-delivery results from an incorrect or incomplete address, refusal to accept delivery, or other circumstances attributable to the Customer, PIYAMO may take appropriate action based on the circumstances and applicable law.

6. ORDER CANCELLATION

Customers may request cancellation of an Order only before the Order has been packed, processed, or dispatched.

Once an Order has been packed, shipped, or handed over to a logistics partner, cancellation may no longer be available.

Where a cancellation request is approved before dispatch, PIYAMO may process the applicable refund to the original payment method or, where offered and legally permissible, provide store credit to the Customer’s PIYAMO Wallet.

PIYAMO reserves the right to decline cancellation requests that are submitted after the applicable processing stage.

7. PIYAMO WALLET & STORE CREDIT

Where permitted under this Policy, PIYAMO may issue store credit instead of a refund or replacement.

Store credit:

May be used for eligible future purchases on the PIYAMO Platform;
Is generally non-transferable;
Cannot be exchanged for cash except where required by applicable law;
May be subject to validity periods or other conditions communicated at the time of issuance; and
May be subject to applicable promotional restrictions.

PIYAMO reserves the right to suspend or discontinue its Wallet or store-credit facility, subject to applicable law.

8. REPLACEMENT POLICY

Where a replacement is approved, PIYAMO may require the Customer to return the original Product before a replacement is dispatched.

Replacement shall be subject to:

Verification and approval of the claim;
Product availability;
Compliance with this Policy; and
Any applicable warranty or return conditions.

If the original Product is unavailable, PIYAMO may provide an appropriate alternative remedy, which may include store credit or a refund, subject to applicable law.

9. REFUND PROCESSING

Where a refund is approved:

The refund shall generally be initiated to the original payment method used for the transaction;
Refund processing shall generally commence within 7 business days from the date of refund approval; and
The actual time required for the refunded amount to appear in the Customer’s account may vary depending on the payment gateway, bank, card issuer, or other financial institution.

PIYAMO shall not be responsible for delays attributable to third-party payment processors or financial institutions.

10. RETURN SHIPPING & REVERSE LOGISTICS

For approved claims involving damaged, defective, incorrect, or materially different Products, PIYAMO may:

Arrange reverse pickup through its authorized logistics partner; or
Provide instructions for returning the Product.

Customers must not send Products back without receiving prior authorization or instructions from PIYAMO.

Unauthorized returns may be refused or returned to the sender, subject to applicable law.

11. FRAUD PREVENTION AND POLICY ABUSE

PIYAMO reserves the right to investigate claims and request reasonable supporting information where it suspects:

Fraudulent activity;
False or misleading claims;
Repeated or excessive claims;
Abuse or misuse of the return or warranty policy;
Manipulation or misuse of promotional offers;
Tampering with Products or packaging; or
Other conduct inconsistent with this Policy.

Where permitted by law, PIYAMO may decline a claim that is determined to be fraudulent, abusive, unsupported, or otherwise ineligible.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, PIYAMO’s liability in relation to an approved claim shall be limited to the remedies expressly provided under this Policy or otherwise required by applicable law.

Nothing in this Policy shall exclude, restrict, or limit any liability, consumer right, warranty, or remedy that cannot lawfully be excluded or limited.

13. AMENDMENTS TO THIS POLICY

PIYAMO reserves the right to amend, modify, update, or replace this Policy from time to time.

Any revised Policy shall be published on the Website with an updated effective or revision date.

Changes shall apply prospectively unless otherwise required by applicable law.

14. GOVERNING LAW & JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India, subject to applicable consumer protection laws and other mandatory legal rights.

Subject to applicable law, disputes arising out of or relating to this Policy may be subject to the jurisdiction of the competent courts in Kolkata, West Bengal, India.

Nothing in this clause shall deprive a Customer of any mandatory statutory right to approach a consumer forum, authority, or other competent body having jurisdiction under applicable law.

15. CONTACT INFORMATION

For return, replacement, warranty, cancellation, refund, or other customer-support matters, please contact:

PIYAMO
📧 Email: contact@piyamo.com
🌐 Website: piyamo.com
📞 Phone: +91 9038423774
🟢 WhatsApp: +91 9038423774
📍 Address: Ruiya Paschim Para, Barrackpore, Kolkata, West Bengal – 700119, India
🕒 Business Hours: Monday to Sunday, 10:00 AM – 6:00 PM IST

Last Updated: September 9, 2026

By placing an Order through PIYAMO, you acknowledge that you have read, understood, and agreed to this Refund, Return, Cancellation & Warranty Policy, subject to your rights and remedies under applicable law.

PIYAMO Policy