Effective Date: September 9, 2026

At PIYAMO, we strive to provide quality fashion jewellery and accessories. Due to the nature of our products, returns and refunds are limited and subject to the conditions outlined below.

1. No Return for Change of Mind

Products purchased from PIYAMO are generally not eligible for return, exchange, or refund due to:

  • Change of mind
  • Personal preference
  • Incorrect selection by the customer
  • Colour or appearance variations caused by screen settings

Customers are requested to review product details carefully before placing an order.

2. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

You must notify PIYAMO within 48 hours of delivery by providing:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Description of the issue

Upon verification, PIYAMO may, at its discretion:

  • Replace the product, or
  • Provide store credit/reward wallet balance, or
  • Issue a refund where replacement is not possible

3. Non-Delivery of Orders

If an order cannot be delivered due to reasons attributable to PIYAMO or its logistics partners and no replacement can be arranged, the customer may receive:

  • Store credit in the PIYAMO wallet, or
  • A refund to the original payment method

Approved refunds will be processed within 7 business days.

4. Order Cancellation

Customers may request cancellation before the order has been packed or dispatched.

Once an order has been dispatched, cancellation requests may not be accepted.

If cancellation is approved before dispatch, the payment may be refunded to the original payment source or credited to the customer’s PIYAMO wallet.

5. Store Credit / Reward Wallet

In eligible cases, PIYAMO may offer store credit or reward wallet balance instead of product replacement.

Store credit:

  • Can be used for future purchases on PIYAMO.
  • Is non-transferable.
  • Cannot be exchanged for cash except where required under applicable law.

6. Refund Processing

Where a monetary refund is approved:

  • Refunds will be processed to the original payment method used for the purchase.
  • Processing will be initiated within 7 business days of approval.
  • The time taken for the amount to reflect may vary depending on the customer’s bank or payment provider.

7. Return Shipping

For approved claims involving damaged, defective, or incorrect products, PIYAMO may arrange return shipping or provide return instructions.

Unauthorized returns sent without prior approval may not be accepted.

8. Fraud Prevention

PIYAMO reserves the right to refuse refund, replacement, cancellation, or store credit requests in cases involving:

  • Suspected fraud
  • Abuse of return policies
  • False claims
  • Missing supporting evidence

9. Contact Us

For cancellation, refund, replacement, or delivery-related concerns, please contact:

PIYAMO

Email: contact@piyamo.com

Website: www.piyamo.com

Phone: 9038423774

Address: Ruiya Paschim para, Barrackpore, 700119

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST